You want to feel the love, and we hope that most of the feedback you get online is positive. However, we know not all comments will be praise, and it is important to have the tools to turn negative comments into a success by showing your other customers that you care about concerns. Read on to learn tips on how to deal with both flattering and unflattering comments. Thank the do gooders. … [Read more...] about How to Deal with Comments- Both Positive and Negative
Harnessing The Power Of Online Customer Reviews For Local Business Growth
The local search market is a rapidly growing and changing area of search marketing. Local consumers are both more elusive and more connected than ever before and local business owners need to keep step with their customers’ online behavior in order to remain relevant and prominent in their local market. Smart business owners have already embraced the Internet and mobile as powerful ways to … [Read more...] about Harnessing The Power Of Online Customer Reviews For Local Business Growth
When Google Review Clippings Go Horribly Wrong
Google Maps (and other business listing sites) often clip highlights from the user reviews and feature them prominently on a Place Page to give readers a quick sense of the sentiment about that business. Well, from the “You Have To See It To Believe It” Department comes this review clipping that’s showing on the Google Place Page for the Kaanapali Beach Club hotel on Maui: That’s coming … [Read more...] about When Google Review Clippings Go Horribly Wrong
